A Quick Low Down On Customs

Q: ARE THE PRICES ON THE WEBSITE INCLUDING TAX OR EXCLUDING TAX?

A: As a small community driven business we have been able to come under the threshold of VAT at this time therefore our pricing is exempt from VAT.

Q: ARE THERE ANY ADDITIONAL CHARGES BESIDES THE PRODUCT AND SHIPPING COST?

A: If purchasing in the UK there are no additional charges besides the shipping costs. If purchasing and shipping outside of the UK then additional duties and taxes may be applicable when your order arrives in your country. These charges are typically based on a combination of the product's value, weight, and the customs regulations of your country. Unfortunately, we cannot predict the exact amount of these fees, as they vary depending on location.

Q: CAN YOU HELP ME ESTIMATE THE COST?

A: While we cannot provide an exact estimate, your local customs office might have a duty calculator tool on their website. You can also try contacting them directly for more information.

Q: WHO IS RESPONSIBLE FOR PAYING DUTIES AND TAXES?

A: You the customer are responsible for paying any duties and taxes imposed by your local customs office. These fees are separate from our shipping charges.

Q: WILL I BE CONTACTED BY CUSTOMS TO PAY DUTIES AND TAXES?

A: Usually, the shipping carrier will contact you if your order is subject to duties and taxes. They will typically hold the package until these fees are paid.

Q: CAN I AVOID PAYING DUTIES AND TAXES?

A: We cannot alter the value of the customs declaration to avoid these fees. It is important to declare the correct value of your order to comply with customs regulations and to meet insurance purposes when shipping your order.